FAQ - Deluxe WIndow Cleaning

1. Q: Why should I hire a professional window cleaning service?

 

A: Professional window cleaning ensures a streak-free, crystal-clear view, and contributes to the longevity of your windows. Our trained technicians use the latest tools and techniques to achieve optimal results, both inside and out.
 

2. Q: How often should I have my windows cleaned?

A: The frequency of window cleaning depends on various factors such as location, weather conditions, and personal preference. In general, we recommend a bi-annual cleaning to keep your windows looking their best.

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3. Q: Do you clean window screens?

A: Yes, we offer a comprehensive service that includes cleaning window screens. Our technicians use a special screen washer to remove dirt, dust, and debris, ensuring your screens are as clear as your windows.

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4. Q: What is a special screen washer, and how does it work?

 

A: Our special screen washer is a gentle yet effective solution designed to clean window screens without causing damage. It involves double sided bristles with water jets ensuring a thorough cleaning process that removes accumulated dirt, dust, and grime, leaving your screens looking fresh and enhancing visibility.

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5. Q: Can you clean all types of window screens?

 

A: Yes, our technicians are trained to clean various types of window screens, including traditional screens, mesh screens, and specialty screens. We tailor our approach based on the specific needs of your screens.

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6. Q: Do you clean window tracks during your service?

 

A: Absolutely! Our window cleaning service includes a meticulous cleaning of all window tracks. We understand that clean tracks contribute to the overall cleanliness and functionality of your windows, and we take the time to ensure they are free of dirt and debris.

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7. Q: How do you clean window tracks?
 

A: Our technicians use brushes, a vacuum and cleaning solutions to remove dirt, dust, and grime from window tracks. We ensure a thorough cleaning process, paying attention to every detail to leave your tracks looking and functioning like new.

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8. Q: Do you clean windows from the inside as well?

 

A: Yes, our window cleaning service covers both the interior and exterior of your windows. We aim to provide a comprehensive solution, leaving your entire window surface spotless.

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9. Q: Is your window cleaning service safe for my home?

 

A: Absolutely. Our technicians are trained in safety protocols, and we use industry-standard equipment to ensure a secure and efficient cleaning process. We use eco-friendly (but powerful) cleaning solutions safe for pets and kids. We prioritize the safety of your property and our team throughout the entire service.

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10. Q: How can I schedule a window cleaning service with Deluxe Window Cleaning?

 

A: Scheduling a service is easy! Simply contact us through our website or give us a call, and our friendly team will assist you in setting up a convenient appointment time for your window cleaning needs.

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11. Q: Is Deluxe Window Cleaning insured?

 

A: Yes, we are fully insured. Our insurance coverage provides protection for both our team and your property in the unlikely event of any accidents or unforeseen incidents during our window cleaning service.

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12. Q: How does your pricing structure work?

 

A: Our pricing is determined based on factors such as the size of your property, the number of windows, and the level of difficulty involved. We offer free estimates, and our transparent pricing ensures you know exactly what to expect before we begin the cleaning process. The average home is $200 to $250. 

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13. Q: Do you offer discounts for regular window cleaning services?

 

A: Yes, we value our recurring customers. We offer discounts for clients who choose our services on a regular basis. Contact us for more information on our special pricing packages.

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14. Q: Are there any additional charges for hard-to-reach or high-rise windows?

 

A: Additional charges may apply for hard-to-reach or high-rise windows, as they may require specialized equipment and safety measures. We will discuss any potential extra costs during the estimation process, ensuring transparency in our pricing.

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15. Q: How long does a typical window cleaning service take?

 

A: The duration of our window cleaning service depends on the size of your property and the number of windows. On average, a standard residential cleaning may take two to a few hours, while larger or commercial properties may require more time.

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16. Q: What payment methods do you accept?

 

A: We accept various payment methods, including credit/debit cards, checks, cash and electronic transfers. Our goal is to make the payment process convenient for our clients.

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18. Q: Do I need to be home during the window cleaning service?

 

A: It's not necessary for you to be home during the service. However, we recommend that you secure any pets and ensure all windows and doors are accessible. Our team will coordinate with you to make the process as convenient as possible.

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19. Q: What steps do you take to protect my landscaping during the window cleaning process?

 

A: Our technicians are trained to be mindful of your landscaping. We take precautions to protect plants and outdoor features, using drop cloths and other measures to minimize any impact during the window cleaning service.

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20. Q: Do you offer a satisfaction guarantee?

 

A: Yes, customer satisfaction is our priority. If you're not satisfied with our service, please contact us within a reasonable time frame, and we will address any concerns to ensure your complete satisfaction with our window cleaning.